|
Aspect Software Furthers Its Commitment to SIP Interoperability With AireSpring
(Marketwire Via Acquire Media NewsEdge) CHELMSFORD, MA, June 3 / MARKET WIRE/ --
Aspect Software, Inc., the world's largest
company solely focused on Unified Communications for the Contact
Center(TM), and AireSpring, multiple award-winning provider of
telecommunications services, today announced successful interoperability
between Aspect Software session initiation protocol (SIP)-based solutions
and SIP Trunking products from AireSpring.
By utilizing and interoperating with AireSpring's SIP Trunking suite of
products, Aspect Software can route calls directly to SIP-based voice over
IP (VoIP) contact center products, like Aspect? Unified IP(TM). SIP
Trunking helps organizations cut international and interstate call costs,
while at the same time increasing call quality and reducing points of
failure.
"In today's economy, many companies are looking for ways to cut costs and
make operations more efficient, and they are recognizing the value of
SIP-based platforms in reducing routing charges and integration costs,"
said Daniel Lonstein, chief operating officer for AireSpring. "By
interoperating the AireSpring SIP Trunking products with Aspect solutions,
contact centers can see potential cost savings of up to 40 percent over
traditional platform routing. That means a much faster return on the
typical hardware investment and the opportunity to focus more resources on
the kinds of customer-facing processes that create more profitable client
bases."
Interoperability testing is one of the many steps Aspect Software is taking
to underscore its support of SIP and other industry standards to help
educate companies about the value of standards-based solutions in the
contact center industry. The success with AireSpring further validates the
company's commitment to its SIP Power Through Choice program, which issued
a challenge to the contact center industry to adopt SIP interoperability
policies. This provides users and business partners with the confidence to
use SIP 2.0 compliant devices and software. For more on the Aspect SIP
Interoperability Policy and Guarantee, visit
http://www.aspect.com/Solutions/ForIT/SIPPowerThroughChoice.html.
"AireSpring clearly understands the telecom needs of both contact centers
and large enterprises and the value that end-to-end SIP connectivity can
bring to contact centers," said Mike Sheridan, senior vice president of
strategy and marketing, Aspect Software. "Anything that we can do to help
our customers reduce their costs is important to us and SIP Trunking is a
clear way we can support those strategies. The demonstrated
interoperability with AireSpring's SIP Trunking capabilities further
demonstrates that Aspect Software SIP-enabled solutions are IT-ready, can
easily fit into any enterprise architecture and help eliminate IT
complexity."
Aspect Unified IP is a SIP-based VoIP product that unites full-featured
automatic call distribution (ACD), predictive dialing, voice portal,
Internet contact, workflow management, multichannel recording and quality
management applications in a single software platform, giving business and
IT more choice and control. AireSpring SIP Trunking was designed from the
ground up as an enterprise-class product to support businesses with high
intensity traffic such as call centers and predictive applications.
About AireSpring
Headquartered in Los Angeles, award winning AireSpring is one of the
fastest growing telecommunications carriers in the USA, with over 3 billion
call records processed per year. AireSpring is a privately held, 100% debt
free, diversified and full service communications company offering a broad
range of innovative services at competitive prices to corporate and
residential customers nationwide. AireSpring's new Dynamic X, a dynamically
allocated integrated voice and data solution and its market-leading long
distance and data products, provide companies with tailored services that
are powerful and cost-effective. Information about AireSpring's SIP
products can be found at www.airespring.com/sip. AireSpring has been
voted, by its peers in the Telecom Association, as the "Members Choice" top
reseller for three consecutive years (2006-8). To date, Airespring has set
the record for more Telecom Association awards (11) than any other
carrier/reseller. For more information, visit www.airespring.com.
Interested telecom agents can contact VP Agent Sales Lanny Eule at
lanny@airespring.com or call 866-925-9803 ext. 229
About Aspect Software
Aspect Software, Inc. founded the contact center industry and is now the
world's largest company solely focused on unified communications for the
contact center. Our all-in-one, IT-ready solutions communications-enable
customer service, collections and sales & telemarketing business processes
for small and medium enterprises as well as for two-thirds of the FORTUNE
Global 100. For more information, visit www.Aspect.com.
Aspect, Unified IP, Unified Communications for the Contact Center and
Aspect Software are either trademarks or registered trademarks of Aspect
Software, Inc., in the United States and/or other countries. The names of
other companies and products mentioned herein may be the trademarks of
their respective owners.
Contact:
Jen Tatro
630 227 8191Email Contact
Copyright ? 2008 Marketwire
[ Back To dark-fiber.tmcnet.com's Homepage ]
|
TMCnet LOGIN
Webinars
