Call Center Featured Article
May 01, 2008
Appointment-Plus Expands Call Center Services
Appointment-Plus has expanded services and options for call centers and resellers. The company has announced three major call center initiatives: an expanded and enhanced call center reseller control panel; AP ExpressWay, a new call center reseller arrangement; and Reseller University, a comprehensive training and resource center for call center resellers.
Through Reseller University, Appointment-Plus offers call centers unparalleled training and reference resources for the online appointment system. Call center resellers can now participate in Webinars concerning the Appointment-Plus system and how it can increase call center revenues. A wide range of topics are included such as, client account setup, maximizing appointment system revenues, and open forum discussions. Reseller University also provides reference materials for each topic, and includes an extensive reseller online tutorial. Appointment-Plus is providing all aspects of Reseller University free to their call center resellers.
Appointment-Plus has also upgraded its call center reseller services. The company now offers an improved reseller control panel and a new call center business relationship. Through the control panel, call centers can track their Appointment-Plus scheduling accounts and all related information. In addition, the control panel also permits simple integration into call center scripting.
The company’s AP ExpressWay Reseller Program enables call centers to utilize the expertise of the Appointment-Plus sales and support staff. With the ExpressWay Program, call centers don’t have to expend internal resources for the setup and support of client scheduling accounts. The program also allows call centers to focus on their core competencies.
Robert La Loggia, president of Contemporary Web Plus said in a statement that Appointment-Plus's experience and close relationship with the call center industry has helped them identify the most critical issues in developing an even better service model for call centers.
He added that call centers can now comfortably offer clients a best in class online scheduling solution for all appointment setting needs.
Anuradha Shukla is a contributing editor for TMCnet, covering call centers, CRM and information technology. To see more of her articles, please visit her columnist page.
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