Call Center Featured Article
May 27, 2008
CRM Included in UniOne, NewMarket Contract
By David Sims
NewMarket Technology (News - Alert) has announced "strong Latin America sales growth year-to-date," including UniOne's recent contract with $10 billion Anglo American.
UniOne, based in Sao Paulo, Brazil, also has an office in Santiago, Chile, and focuses on providing Business Intelligence (BI) as well as Enterprise Resource Planning (ERP), Business Performance Management (BPM), Customer Relationship Management (CRM) and Services Oriented Architecture (SOA) consulting services throughout Latin America.
Anglo American, an existing client of NewMarket's subsidiary UniOne, has chosen the consulting company to implement a multinational, multi-continent, Oracle (News - Alert) Hyperion Planning project for Anglo American's Base Metals division.
The project is being developed in Chile, but will be implemented across three continents: South America, Europe and Africa and in four additional countries, including Ireland, South Africa, Namibia and Brazil. The project alone is valued at approximately $600,000 and is expected to be completed by the end of July.
Hyperion Planning is a budgeting and forecasting product from Oracle that integrates operational and financial planning processes. UniOne is an Oracle partner based in Latin America.
Anglo American, who reported 2007 operating revenues of $10.1 billion, is a mining concern whose core mining business is focused on industrial minerals, coal, base and ferrous metals, platinum and diamonds. Anglo American has operations and development projects in North and South America, Europe, Australia and Africa.
NewMarket Technology is currently working to consolidate UniOne into the company's Latin American subsidiary. The Latin American subsidiary is a recent acquisition which is in the process of being brought current with its reporting requirements in order to move back to the OTCBB.
About three years ago Hyperion System 9 was launched. It's designed to integrate financial management applications and a BI platform in a single system built on a common set of foundation services and accessed via the unified Business Performance Management Workspace. In May, Hyperion added a new Hyperion System 9 application enabling financial data quality management.
One feature in 9.3 was "BPM Architect," described by Hyperion officials as a business process modeling environment that "helps enterprises align planning scenarios, financial and operational plans, and financial consolidation processes." Basically what it does is give an aerial view from which users can "design, deploy, manage, and synchronize financial management and planning processes."
And with the flexible and open data integration architecture built into Hyperion System 9, customers have the option to either rely on the new module from Hyperion or use data integration tools from other vendors.
David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.
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