Broadband satellite service provider WildBlue Communications today announced new partnerships with three U.S.-based call centers in a bid to strengthen the company’s ability to better serve its rapidly growing base of customers.

A leading provider of broadband satellite service throughout the rural United States, the Denver-based company forged new partnerships with Sitel, a global Business Process Outsourcing (BPO) leader, and Cloud 10, a call center outsourcing provider utilizing a broad network of home-based care agents, will grow WildBlue’s entirely U.S.-based customer care capacity by over 80 percent this year, according to David Leonard, WildBlue’s chief executive officer.

 

“As WildBlue continues to grow, it’s critical that we continue to provide our residential and business customers with the finest customer service and technical support possible,” said Leonard. “These partnerships underscore our commitment to quality customer care at every touch point of the WildBlue experience.”

Leonard says WildBlue Retail Customers now have a new “premium technical support service” through the company’s partnership with Peak8 Solutions, a provider of customer service and support solutions for connected “smart” homes and digital lifestyle end-users. Peak 8’s “Support Services Live” will provide cost effective technical support solutions for consumers with technical issues outside the normal scope of the core WildBlue system, such as wireless routers, PCs and various software applications.

The Nashville-based Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to their clients by reducing service costs, improving customer retention and increasing revenue per customer.

Peak8 Solutions of Boulder, Colorado, offers a comprehensive solution suite designed to improve the productivity and effectiveness of technical support call centers.