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CRM Featured Article

May 13, 2008

CRM Solutions 2010 Strategy Mapped Out by Sage


Sage CRM Solutions, part of the Sage Group, has announced initial progress of its Sage CRM Solutions 2010 strategy, described by company officials as “a product and technology vision.”
 
The strategy, according to the Sagians, guides global development of the Sage CRM Solutions product family comprised of ACT! by Sage, Sage CRM, and Sage SalesLogix. Milestones, detailed at the Sage Software (News - Alert) Insights North American business partner conference, include embedded Sage CRM within the new Sage MAS 90 and 200 Extended Enterprise Suites, Sage SalesLogix Mobile v5.1 and a new partner-hosted ACT! subscription offering.
 
CRM 2010 “recognizes distinct business needs of various CRM user types and supports them by applying open Web standards to connect front- and back-office processes,” create interoperability with the Sage CRM Solutions family and “incorporate on-demand capabilities and emerging Web 2.0 technologies,” company officials say.
 
“Initially, our CRM 2010 strategy is focused on simplifying how users access CRM data,” said Joe Bergera, executive vice president and global general manager, Sage CRM Solutions. “The launch of Sage Software Extended Enterprise Suites gives CRM users connected front- and back-office resources,” he said, adding that “the release of Sage SalesLogix Mobile 5.1 pushes CRM data as it is updated to users anywhere they are.”
 
Earlier this week, NCR Corporation and Sage Software Healthcare, which sells practice management and electronic health records software, announced that they will collaborate to provide physician practices with a product combining the functionality of NCR’s MediKiosk with Intergy EHR by Sage.
 
Together, these products will give healthcare providers financial, clinical and administrative tools.

As an authorized NCR reseller, Sage will enable users of Intergy EHR to deploy NCR MediKiosk, a self-service product that lets patients check in for office visits, update demographic and insurance information, and electronically sign consent forms.
 
Sage officials believe that integration between the two systems, to be debuted later this year, will “enhance a patient-centered approach to practice management that improves patient flow.”

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.