Optus, an Australian player in integrated communications and part of the SingTel Group, has completed a multi-phase deployment of Amdocs (News - Alert) Mediation to support data services across its different lines of business.

 

Mediation is the process of collecting, processing and distributing usage information from across networks. Moving forward, Optus can cost effectively speed the introduction of innovative multi-play data offerings.

 

Amdocs also provided business consulting services to support the rollout and will deliver ongoing product support and maintenance.

 

"Optus chose Amdocs Convergent Mediation because it can be easily configured to facilitate quick introduction of new service offerings and charging models for data products," said John Bickmore, director, Billing Services Optus.

 

"Service providers are racing to offer new services to improve end user experiences," said Charles Born, vice president of corporate communications at Amdocs. "Amdocs Mediation generates the usage information to analyze patterns, enabling service providers to cost effectively target customers with the right offerings and charging models -- another example of how Amdocs is enabling service providers to personalize the customer experience."

 

Amdocs is a major player in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience at every point of service.

 

Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $2.84 billion in fiscal 2007, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world.

 

Amdocs Customer Experience Systems (CES (News - Alert)), introduced in January 2008, is an integrated portfolio that delivers the operating environment service providers need to transform providers of utility voice, data and video services into purveyors of the digital lifestyle.

 

Amdocs CES allows providers to deliver an optimal customer experience -- personalized, participatory and timely across any service, location and device. The Amdocs CES portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operations support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. 

Amdocs' unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership.