Denodo Technologies, the recognized innovator of Enterprise Data Mashup software, announced today that it’s entered a partnership with Talisma Corporation (News - Alert) to provide a unified solution that integrates information in real-time to support customers in a more intuitive environment.

 

Talisma clients can now quickly and easily access and combine structured, unstructured and Web data with the help of the Denodo (News - Alert) Enterprise Data Mashup platform, according to the companies.

 

Denodo’s sophisticated platform can overcome the complexity of combining data being spread across disparate data silos within and outside the enterprise and deliver it with high volume transaction speed, according to the company. This partnership allows the agents to offer a better experience for customers and a more efficient agent experience as all relevant information about the customer will be available at their fingertips, company officials say.

 

Officials say that of the Talisma-Denodo solution will now have access to unique capabilities such as ability to provide real-time federated views of data from multiple internal and Web-based applications; relate unstructured data in emails, file systems, PDF / WORD and on the Web with relevant structured customer information using semantic technologies; access, extract and combine semi-structured data from public and competitive Web sites, blogs, etc. to enrich customer interactions; and combine the power of CIM and enterprise data mashups to enable a “Holistic View” of the customer.

 

By leveraging multiple data sources from within the customer service suites of Denodo, Talisma’s customers will now add a new level of strategic value to their CIM initiatives, company officials say. While this partnership reduces costs for its customers, this will also provide a 360-degree comprehension of the customer that will help businesses make information a strategic asset while reducing costs, according to the company.

 

“We’re constantly looking for ways to make customer service better,” said Dan Vetras, president and chief executive officer of Talisma. “Denodo is a solution that will further enhance our customers’ ability to provide a more intimate, and insightful level of service that will facilitate an exceptional customer experience. Additionally, the partnership enables our customers to have a significant competitive differentiator because of the level of business intelligence the integrated solution offers.”