CRM Featured Article
July 23, 2008
Velaro's Live Chat Expands CRM Functionality
Velaro, Inc., a company that says it offers live help to companies for enhancing sales figure, today announced the release of “Live Chat for NetSuite (News - Alert).”
The live chat software combines features such as tight integration with the NetSuite on-demand business management suite, company officials say, and takes full advantage of NetSuite’s powerful ability to present a 360-degree view of customer information through some core functionality in CRM, ERP and Ecommerce.
Live Chat for NetSuite offers real-time visibility to all customer data; accurate and error-free documentation of customer support notes, officials say, and eliminates transfer data from one application to another, saving time and money.
The integration of live chat and NetSuite was achieved using NetSuite Business Operating System, operating system is a set of development and testing tools that enable ISVs to create new applications and whole vertical solutions using NetSuite’s core functionality across the complete business process lifecycle, according to the company. Leveraging on the core of NetSuite, NS-BOS increases ISVs’ speed-to-market; developers can focus in the core difference of the new service rather than the core functionality of the NetSuite, company officials say.
Velaro’s Live Chat help a broad range of sales and customer service and support processes through its real-time lead and case creation from chat sessions, as well as the automation of another significant customer touch point, according to the company. Customers can search NetSuite leads and cases in real-time while being in a Velaro live chat session, company officials say. Each transcript is automatically attached and archived to the associated NetSuite records after the completion of the chat.
“Velaro’s live chat integration is another great example of the power of NS-BOS,” said Mini Peiris, a vice president at NetSuite. “Thanks to the SuiteTalk Web Services layer of NS-BOS, Velaro has been able to incorporate a valuable customer touch point within NetSuite, making it easy for NetSuite users to tap into a sales and service channel that is growing in popularity.”
Arun Satapathy is a contributing editor for TMCnet. To read more of Arun’s articles, please visit his columnist page.
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