Dark Fiber

TMCnet Contributor

XO Communications, a provider of advanced communications services and solutions for businesses, enterprises, government, carriers and service providers has been selected as a Top 50 Inbound Teleservices Agency by Technology Marketing Corporation's (TMC (News - Alert)) Customer Interaction Solutions Magazine (CIS).

 

The company was ranked first in the interactive inbound category, fifth in the global aggregate category, and ranked among the top 50 overall in the U.S. domestic category.

 

CIS' Annual Top 50 Inbound Services Rankings recognizes the best performing outsourced call center services across the globe and XO Communications (News - Alert) was among the finalists for its Interactive Inbound Call Automation (IVR) services, which enable inbound callers to access information from a database or Web site through toll-free voice applications.

"Being ranked among this elite group of teleservices companies speaks to the quality of our network, services and commitment to top-notch customer care," said Eric Hyman, director of product management at XO Communications. "We're proud that our IVR services are considered among the best interactive inbound call offerings in the industry."

Officials at XO said the Inbound Call Automation (IVR) solution delivers prompt and consistent call handling and also improves customer activity reporting and provides customer-friendly, automated transaction services in an efficient and cost-effective way.

 

The solution leverages XO's high-capacity nationwide IP network, carrier-grade facilities and cutting-edge technologies to handle millions of interactions for customers within just a single hour.

 

XO Communications’ network connects 75 major metropolitan markets across the United States. It operates nearly one million miles of metro fiber in major markets across the country. XO also offers customers a broad range of managed voice, data and IP services and delivers the services at the door of its customers.