LogMeIn (News - Alert) announced the availability of LogMeIn Rescue for the Force.com AppExchange from salesforce.com. This solution is designed to enable IT and support professionals to improve customer service levels and increase end-user and/or customer satisfaction and loyalty.

The addition of the LogMeIn Rescue to the Force.com AppExchange ensures the integration of customer contact and case management with a SaaS (News - Alert)-based remote support service. Such integration helps organizations to improve customer visibility, management and support.

IT and support professionals can rely on LogMeIn Rescue as a SaaS-based solution that delivers remote support for secure, instant end user support from anywhere and at any time across Windows PCs, Macs and smartphones.

"LogMeIn's SaaS-based support tool is a perfect complement to Salesforce CRM," said Timothy Perry, director of Customer Service at ShowingTime, in a Thursday statement.

"The ability to provide instant, on-demand help from within our CRM application extends our ability to provide exceptional service to our customers, which is a key business objective."

With this new availability on the AppExchange, LogMeIn Rescue’s remote support session can be launched from any case within Salesforce CRM. Once the remote support session is complete, the LogMeIn Rescue session data is then automatically recorded in activity history of the Salesforce CRM case.

Integrating LogMeIn Rescue with Salesforce CRM is positioned as helping reduce costs by improving IT support productivity and providing a single, integrated repository for all customer management activities.

"We are pleased to be part of the Force.com AppExchange," said Andrew Burton, VP of Products, LogMeIn, Inc., in Thursday’s statement. "We believe Salesforce.com (News - Alert) customers will appreciate LogMeIn's ability to provide anywhere, anytime support from internet connected devises and access directly integrated with their contact and case management solution."

"Thousands of Salesforce CRM customers have added partner applications via the AppExchange to extend the benefits of SaaS applications throughout their businesses," said Clarence So, Chief Marketing Officer, salesforce.com, in the statement. "LogMeIn's SaaS-based support tool is an excellent complement to Salesforce CRM by providing instant help from within the browser."

Customer management applications are a powerful tool within the enterprise that can be used to manage customer information and develop offerings that match customer needs and expectations in order to drive revenue. When these applications fail, the organization needs a quick and easy method for repair.

The addition of the LogMeIn Rescue to the Force.com AppExchange ensures that customer can continue to enjoy applications in a SaaS format, while also feeling confident that they can have access to the support they need. LogMeIn has done well to design this solution to meet the real needs of everyday users.